• Your security codes (username, password) for logging in to PANCRETA ONLINE are personal and you must not disclose them to anyone.
• Keeping your personal security codes safe is your responsibility. In the event you suspect a physical or an electronic theft, you must immediately notify the Bank by contacting the 24hour Customer Service Line (+30) 2810 338800.
• It is recommended to change your Password regularly.
• Make sure that your new password is not easily predictable (does not contain any personal data e.g. date of birth).
• It is recommended that you choose complex passwords. Keep them safe, in a way that ensures that their disclosure or theft is not possible and never store them together with the Username.
• Enable FaceID or Fingerprint mechanisms, for accessing the app.
• Ignore misleading phone calls (voice phishing) made by individuals who claim to be PANCRETA BANK “representatives/personnel” urging you to disclose your personal data (e.g. Account Number, User ID, Tax Registration Number, Identity Card Number etc.).
• Immediately ignore or delete misleading e-mail messages (phishing emails) or/and SMS, messenger or viber messages asking you to fill-in banking data or personal ID codes. These messages urge you to follow a link to a particular page in order to enter your personal data (e.g. Username, Password, Additional Password etc.) and intercept them.

PANCRETA BANK will never ask you, by any means (by phone or via email/sms, messenger, viber), your card codes, your PIN or your ebanking pass codes.

Malicious hackers may unknowingly try to install malicious software (Viruses, Spyware Trojan Horses Worms, etc.) on your device via your web browsing and / or e-mail with the aim to intercept your personal information (eg account number, card number, mobile phone number), your personal security codes, and destroy files and programs and / or encrypt your entire device in order to claim money for its recovery.

Pancreta Bank suggests that you:

• Ensure that you navigate to the official Pancreta Bank’s website.

• Avoid using public computers or those belonging to third parties (e.g. hotels, internet cafes, your friends). Use your personal computer for which you are sure about its security level

• Update your device with the latest versions and security patches of the operating system, the antimalware programs, the browsers as well as the applications that you use to execute banking transactions.

• Shield your device with security mechanisms/software, such as Firewalls, Antivirus, Antispyware.

• Pay Attention to "strange” behavior of your device (delays in running applications, running programs autonomously, opening/closing “windows”, disabling security programs, etc.), as these may be caused by installed malware.

• Do not reply e-mails or ignore SMS messages that ask for your account details or personal security codes and do not click the links that they suggest.

• Do not open emails of uncertain origin or sender. Particularly dangerous are emails of unknown origin that contain .exe, .pif, or .vbs attachments. You should be aware that some viruses send their copies to all contacts in the computer's address book. This means that an email may appear to have been sent by someone you know.

• Do not reply to emails requesting personal information. Never send your personal or transaction details via a webmail address. Interception of data is easy from unauthorized third parties.

• Never give remote control of your device to supposed "technicians" or "employees" of the bank, who ask for a technical support or processing of banking transactions.

• Responsibly manage and protect your security codes.

• Turn off the browser's "Auto-Register" feature. This feature saves your passwords on the computer, which makes them vulnerable to exposure; for example, in case you need to send your device for repair the technician may have direct access to your account.

• Do not reproduce details of your cards (card number, expiration date, three-digit code) in any communication (email, SMS, social media, phone, photo).

• Check your bank and credit card accounts regularly for any unusual transactions or withdrawals and notify the bank immediately in case you notice any differences. Make sure that you destroy any documents you no longer need, such as cancelled credit and debit cards, copies of your accounts and ATM / APS / POS receipts.

• Make your online purchases only from companies that provide guaranties at the time of payment.

• Reduce the transaction limits of your cards so that your card-linked accounts have the minimum possible exposure.

• Immediately inform the Bank in case of changes, loss of theft of your identification information (addresses, telephone numbers, email, ID number, passport).

Use Pancreta Bank’s digital banking service only through the official Pancreta Bank’s website (www.pancretabank.gr, www.pancretaonline.gr) and not through links from other sites.

Before using the Pancreta Bank’s digital banking service, make sure you are in Pancreta Bank’s secure transactional environment:

If you use Internet Explorer 11:

1. Check that the link you are navigating starts with the https: // prefix
2. Click on the "lock" displayed on the upper part of the Internet Explorer window:
3. A dialogue box is displayed. Select "View Certificates" on the lower part of the box
4. Select “Details” on the upper part of the box
5. Select the field “Subject”
6. The item "Common Name (CN)” must display www.pancretaonline.gr
7. The item "Organization (O)" must display "Pancretan Cooperative Bank L.L.C."

If you use Microsoft Edge:

1. Check that the link you are navigating starts with the https: // prefix
2. A dialogue box is displayed. Select “View Certificate”
3. The item    must display www.pancretaonline.gr. Valid Certificate
4. Click on the "lock" displayed on the upper part of Microsoft Edge.
5. The item Subject Organization must display "Pancretan Cooperative Bank L.L.C."

If you use Google Chrome:

1. Check that the link you are navigating starts with the https: // prefix
2. Click on the "lock" displayed on the upper part of Google Chrome
3. A dialogue box is displayed. Select “Certificate”
4. Select “Details” on the upper part of the box
5. Select the field “Subject”
6. The item “Common Name (CN)” must display www.pancretaonline.gr
7. The item "Organization (O)" must display "Pancretan Cooperative Bank L.L.C.".

If you use Mozilla Firefox:

1. Check that the link you are navigating starts with the https: // prefix
2. Click on the "lock" displayed on the upper part of the Mozilla Firefox window:
3. A dialogue box is displayed with "Security" pre-selected
4. Select the field "View"
5. A dialogue box is displayed with "Security" / "General" pre-selected
6. In the field "Issued to", the item "Common Name (CN)" should display www. pancretaonline.gr
7. In the field "Issued to", the item "Organization (O)" must display " Pancretan Cooperative Bank L.L.C."