Our Call center offers support at the following categories:

• Security Declaration of card loss and theft
• Account freezing actions, ebanking blocking, card freezing, etc
• Request to dispute a transaction
• Claim of fraud against the customer.

Digital Banking

• Help with customer's first login
• Support navigating menus and pages
• User Unlock
• Application for issue/reissue passwords (username, password)
• Instructions for completing fields and customer registration requests in the system
• Support for executing transactions
• Support for bulk transaction file upload
• Familiarization with the mobile/online application
• Activate/deactivate the customer's e banking account
• Managing customer limits
• Manage customer's registered devices
• Cancellation of Interbank Transaction
• Cancellation of remittance

Cards products

• Debit/credit card cancellation, due to loss/theft with or without reissue or due to ATM holdback
• Debit/credit card activation, PIN reissue guidance
• Credit/debit card reissuance
• Credit card statement reissue
• Card changes (temporary limit change, temporary card deactivation, etc.)
• Update on card transactions
• Dealing with transaction issues (e.g. double commits, transaction rejections, etc.)
• Update on available credit card balance
• Update for renewal/replacement of the card